In order to help you to fix problems that could occur during the use of UserLock, this section contains help for most common problems and error messages:
- Deployment errors.
- Server connection errors.
- Synchronization issues.
- Databases problems.
- Remote logoff/lock errors.
- Notification issues.
- Edge Browser issue due to MS update.
- Error message "Exception 11 caught while trying to contact UserLock service".
We also suggest you to look at our technical FAQ to get more details on known issues.
If you are not able to solve your problem despite the information available here, then do not hesitate to open a ticket with our technical support department.