UserLock Documentation
UserLock Documentation
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Deployment errors

Check requirements

If you encounter an issue when deploying an agent, we encourage you to check the requirements first:

  • The machine operating system is a Windows operating system from XP to Windows 10.
  • The ICMP (ping) protocol is authorized both ways between the UserLock server and the machines protected by UserLock.
  • The 'Microsoft File and Printer Sharing' protocol (SMB TCP 445) is authorized both ways between the UserLock server and the machines protected by UserLock.
  • The 'Remote registry' service is enabled and started on machines protected by UserLock.

Common issues

When UserLock encounters a deployment issue, it displays an error message, and the most common ones are listed below. Click on the issue occurring to display potential causes and procedures to fix it.

Other issues

Failed to copy the agent file on %WorkstationName% from %source% to %destination% (Error=0x0035).

This error message means that the administrative share ADMIN$ does not exist on the machine. You should enable it again. The two following values (REG_DWORD) in the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters should be set to 1: AutoShareWks, AutoShareServer

Restart the computer.