UserLock Frequently Asked Questions
Can I use the UserLock Push app to authenticate with MFA for third party apps?
The UserLock Push app can be used to protect any third-party application that supports Time-based One Time Passwords (TOTP). However, when configuring third-party accounts (Gmail, Facebook, etc.) make sure to back up recovery codes or keys provided during the MFA setup of the third-party application in a secure place. IS Decisions does not have access to the third-party application accounts and cannot help recover an account lockout resulting from a data loss in UserLock Push, or loss of a device. You can restore your third party OTP accounts on a new device from the backup of your phone’s OS. For iOS, the backup is activated by default. For Android, you need to make sure that Google Backup is activated.