Our support service
You can reach our support team at any stage of your project, from evaluation to production.
You’ll be assisted directly by the engineers who build UserLock, ensuring precise answers and effective solutions.
Our team can help you with:
installation and initial configuration
troubleshooting unexpected behavior
optimizing your deployment
How to contact us
Opening a support ticket from our online platform is the most reliable way to get a fast and accurate response.
Each request is handled with personal attention to help you resolve issues quickly and confidently.
Availability
Monday to Friday, from 9:00 am to 6:00 pm (CET)
Typical response time
Within two business days, depending on the request
Languages
English and French support are both available