UserLock VPN Connect
Learn how UserLock VPN Connect improves VPN logon experience and MFA reliability for Windows users. This page describes its purpose, features, configuration options, and user interface.
Without UserLock VPN Connect, users protected by UserLock can connect through standard VPN clients, but the MFA process depends on each client’s capabilities. This often leads to:
inconsistent workflows,
confusing prompts,
connection failures due to timing or input errors.
👉️ UserLock VPN Connect integrates MFA directly into the Windows VPN logon dialog, providing a consistent, one-step experience.
Users can connect to a VPN protected by UserLock in three different ways.
The table below compares these methods and highlights their main strengths and limitations.
Connection method | MFA process | Pros | Limitations |
|---|---|---|---|
VPN client with RADIUS Challenge | MFA handled in two steps: after credentials, a challenge requests the OTP code. | Clear MFA separation, reliable experience (if supported). | Requires VPN client compatibility with RADIUS Challenge. |
VPN client without RADIUS Challenge | User adds MFA code manually (in username or password field). | Works with any VPN client. | Confusing syntax, prone to user error or expired codes. |
UserLock VPN Connect | MFA handled automatically before VPN starts. | Simple one-step workflow, clear error messages, supports multiple profiles and remote enrollment. | Requires installing the VPN Connect client. |
VPN Connect eliminates the most common pain points of MFA authentication vie VPN by:
Combining VPN and MFA in a single, seamless step.
Validating MFA before the VPN tunnel is created, preventing failed or dropped connections.
Allowing users to enroll MFA remotely through the UserLock IIS web page.
Supporting multiple VPN profiles with centralized GPO configuration.
Providing clear, detailed messages for easier troubleshooting.
UserLock VPN Connect is a lightweight Windows client that can be installed and configured in two ways:
Manually, by running the installer on each computer, or
Automatically, using standard software deployment tools or Group Policy software installation.
📘️ Read the guide Installing the UserLock VPN Connect for more details.
Manage multiple VPN profiles.
Allows users to select a profile and log in with their Windows credentials.
Shows detailed connection feedback and error messages (e.g., invalid credentials, unreachable server).
When MFA is required, VPN Connect automatically displays the appropriate prompt before starting the VPN session.
For TOTP, users enter the verification code from their authenticator app.
For Push, users simply approve the notification on their mobile device.
If the user isn’t enrolled, a Register button opens the UserLock IIS MFA web page for remote enrollment.
Note
See also: How to apply MFA to VPN guide.