Frequently Asked Questions
Quickly find answers to the most common questions on UserLock.
Push app
- My mobile does not have internet access. How can I authenticate with UserLock Push?
- I did not receive a Push notification
- Can I use the UserLock Push app to authenticate with MFA for third party apps ?
Installation
- What Operating Systems are supported by UserLock
- What is the hardware requirement?
- What is the disk space consumed by the UserLock database?
License
- How many UserLock licenses do I need?
- Do connections from local accounts consume a license ?
- I have received my UserLock license serial. Where can I register it?
Database
- What are the supported database types ?
- Does UserLock need a dedicated SQL Server ?
- Is the UserLock database in free access ?
Configuration
- Can UserLock support nested OU's and groups in Active Directory?
- Does UserLock modify Active Directory?
- I want to delegate the UserLock administration. Do the UserLock operators require Domain administrator privileges?
Multi-Factor Authentication (MFA)
- Which different MFA methods does UserLock support?
- Can I apply MFA for users who are outside the local network?
- Can I customize the on-boarding MFA messages?
Agents
- How can I deploy the UserLock agent?
- How can I manually uninstall the UserLock agent from a workstation?
- How can I allow an IIS application configured with custom user credentials rather than built-in machine credentials to work correctly with UserLock?
Powershell
- How to do a massive user sessions reset after a general power failure.
- Why are the UserLock cmdlets not immediately available in a standard PowerShell console after installing UserLock?