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Frequently Asked Questions
Quickly find answers to the most common questions on UserLock.
- Installation
- What Operating Systems are supported by UserLock
- What is the hardware requirement?
- What is the disk space consumed by the UserLock database?
- What is the bandwidth consumed by UserLock?
- Do I need to install UserLock on a Domain Controller?
- Do I need to install UserLock on a dedicated server?
- Can I install the UserLock console on another machine than the server?
- What are the protocols used for UserLock server/agent communication?
- What results (credentials, files, folders, registry...) from the installation of UserLock and its agents on a domain?
- What are the requirements for the UserLock Backup server?
- Configure client requirements through group policies
- How do I install UserLock across multiple sites?
- How to run a UserLock server installed on Windows Server 2019 with Desktop UserLock agents installed on Windows XP workstations
- Can the UserLock SSO feature be installed as a separate service?
- Is Userlock affected by the CVE-2021-44228 CVE-2022-22963 CVE-2022-22965 Log4Shell Vulnerability?
- Why do I have to upgrade a beta version?
- License
- Database
- What are the supported database types?
- Does UserLock need a dedicated SQL Server?
- Is the UserLock database in free access?
- Can I use the same database for the Primary and the Backup UserLock servers?
- How can I define a MS SQL Server database in UserLock?
- The size of my UserLock database does not decrease after having cleaned events.
- How to use SQL Express and transfer records from the default MS Access DB
- Migrate SQL Database from a SQL Server to another one
- Configuration
- Can UserLock support nested OU's and groups in Active Directory?
- Does UserLock modify Active Directory?
- I want to delegate the UserLock administration. Do the UserLock operators require Domain administrator privileges?
- Can users stop the UserLock Agent on workstations?
- Can I install several UserLock Backup servers?
- Can the UserLock Backup server do load balancing?
- How can I migrate UserLock server to another machine?
- Enabling HTTPS on the UserLock Web Console
- How to view and modify Advanced UserLock Settings
- How to remove a machine from the « Agent Distribution» view in UserLock?
- MFA
- Which different MFA methods does UserLock support?
- Can I apply MFA for users who are outside the local network?
- Can I customize the on-boarding MFA messages?
- Which authenticator applications are compatible/recommended for the MFA?
- What if my users lose their token? How can they connect?
- How do I reset an MFA key for a user who has lost/replaced their phone?
- My users are getting the message 'this code is invalid’ when entering the MFA code.
- Which tokens are supported by UserLock MFA?
- What types of connections can UserLock protect with MFA?
- Can users have a backup MFA method?
- Can users have access to Recovery codes if they do not have access to their smartphone or token?
- Is MFA compatible with MAC OS?
- What is considered as “remote” and “outside” connections in the MFA settings?
- Can I implement different MFA rules for VPN, RDP and SaaS sessions?
- Are SSO logons considered as workstation or server connections?
- Is it possible to apply MFA to local accounts?
- Can MFA be applied to non-interactive sessions? (UAC prompts, run as, RSAT, PowerShell, etc)
- Is it possible for multiple users sharing the same user account credentials to also share the same MFA key?
- Troubleshooting
- Since Windows 10 has been updated to Build 1803, users can not log on to the computers on which the UserLock Desktop Agent is installed
- What happens if the UserLock Primary server and Backup server are not available?
- What happens if the UserLock Primary server is down?
- UserLock disaster recovery.
- The UserLock server generates many logon events on my computers. How can I avoid this?
- I get the following warning in the system event log of my UserLock Server: 3034:MRxSmb or 4:Security-Kerberos.
- An error occurs when installing UserLock on a machine with Avast Antivirus
- Web Console - HTTP Error 503. The service is unavailable
- Web Console - Error message "Server Error in '/ULAdmin' Application".
- Web Console - "ERROR [28000] (...) Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.
- How to check Windows services and network protocols requirements
- How do I resolve the “Conflicted Installation Detected” in UserLock?
- How to update the status of one specific computer in Agent distribution
- How to fix the _No encryption provider available_ error for administration from a remote workstation?
- How to enable verbose mode on agent logs through desktop console since UserLock 11.1
- Push notifications
- My mobile does not have internet access. How can I authenticate with UserLock Push?
- Can I use the UserLock Push app to authenticate with MFA for third party apps?
- I did not receive a push notification
- I lost/replaced my phone. How do I recover my UserLock Push account?
- Can I edit the name of the account in UserLock Push?
- Can I protect UserLock Push app with biometric authentication?
- I do not receive push notifications on my Xiaomi smartphone
- Agents
- How can I deploy the UserLock agent?
- What is the UserLock agent weight?
- How can I manually uninstall the UserLock agent from a workstation?
- How to uninstall UserLock and remove all corresponding data
- How can I allow an IIS application configured with custom user credentials rather than built-in machine credentials to work correctly with UserLock?
- Powershell
- Home
- Getting started
- Use cases
- Reference
- F.A.Q.
- Installation
- What Operating Systems are supported by UserLock
- What is the hardware requirement?
- What is the disk space consumed by the UserLock database?
- What is the bandwidth consumed by UserLock?
- Do I need to install UserLock on a Domain Controller?
- Do I need to install UserLock on a dedicated server?
- Can I install the UserLock console on another machine than the server?
- What are the protocols used for UserLock server/agent communication?
- What results (credentials, files, folders, registry...) from the installation of UserLock and its agents on a domain?
- What are the requirements for the UserLock Backup server?
- Configure client requirements through group policies
- How do I install UserLock across multiple sites?
- How to run a UserLock server installed on Windows Server 2019 with Desktop UserLock agents installed on Windows XP workstations
- Can the UserLock SSO feature be installed as a separate service?
- Is Userlock affected by the CVE-2021-44228 CVE-2022-22963 CVE-2022-22965 Log4Shell Vulnerability?
- Why do I have to upgrade a beta version?
- License
- Database
- What are the supported database types?
- Does UserLock need a dedicated SQL Server?
- Is the UserLock database in free access?
- Can I use the same database for the Primary and the Backup UserLock servers?
- How can I define a MS SQL Server database in UserLock?
- The size of my UserLock database does not decrease after having cleaned events.
- How to use SQL Express and transfer records from the default MS Access DB
- Migrate SQL Database from a SQL Server to another one
- Configuration
- Can UserLock support nested OU's and groups in Active Directory?
- Does UserLock modify Active Directory?
- I want to delegate the UserLock administration. Do the UserLock operators require Domain administrator privileges?
- Can users stop the UserLock Agent on workstations?
- Can I install several UserLock Backup servers?
- Can the UserLock Backup server do load balancing?
- How can I migrate UserLock server to another machine?
- Enabling HTTPS on the UserLock Web Console
- How to view and modify Advanced UserLock Settings
- How to remove a machine from the « Agent Distribution» view in UserLock?
- MFA
- Which different MFA methods does UserLock support?
- Can I apply MFA for users who are outside the local network?
- Can I customize the on-boarding MFA messages?
- Which authenticator applications are compatible/recommended for the MFA?
- What if my users lose their token? How can they connect?
- How do I reset an MFA key for a user who has lost/replaced their phone?
- My users are getting the message 'this code is invalid’ when entering the MFA code.
- Which tokens are supported by UserLock MFA?
- What types of connections can UserLock protect with MFA?
- Can users have a backup MFA method?
- Can users have access to Recovery codes if they do not have access to their smartphone or token?
- Is MFA compatible with MAC OS?
- What is considered as “remote” and “outside” connections in the MFA settings?
- Can I implement different MFA rules for VPN, RDP and SaaS sessions?
- Are SSO logons considered as workstation or server connections?
- Is it possible to apply MFA to local accounts?
- Can MFA be applied to non-interactive sessions? (UAC prompts, run as, RSAT, PowerShell, etc)
- Is it possible for multiple users sharing the same user account credentials to also share the same MFA key?
- Troubleshooting
- Since Windows 10 has been updated to Build 1803, users can not log on to the computers on which the UserLock Desktop Agent is installed
- What happens if the UserLock Primary server and Backup server are not available?
- What happens if the UserLock Primary server is down?
- UserLock disaster recovery.
- The UserLock server generates many logon events on my computers. How can I avoid this?
- I get the following warning in the system event log of my UserLock Server: 3034:MRxSmb or 4:Security-Kerberos.
- An error occurs when installing UserLock on a machine with Avast Antivirus
- Web Console - HTTP Error 503. The service is unavailable
- Web Console - Error message "Server Error in '/ULAdmin' Application".
- Web Console - "ERROR [28000] (...) Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.
- How to check Windows services and network protocols requirements
- How do I resolve the “Conflicted Installation Detected” in UserLock?
- How to update the status of one specific computer in Agent distribution
- How to fix the _No encryption provider available_ error for administration from a remote workstation?
- How to enable verbose mode on agent logs through desktop console since UserLock 11.1
- Push notifications
- My mobile does not have internet access. How can I authenticate with UserLock Push?
- Can I use the UserLock Push app to authenticate with MFA for third party apps?
- I did not receive a push notification
- I lost/replaced my phone. How do I recover my UserLock Push account?
- Can I edit the name of the account in UserLock Push?
- Can I protect UserLock Push app with biometric authentication?
- I do not receive push notifications on my Xiaomi smartphone
- Agents
- How can I deploy the UserLock agent?
- What is the UserLock agent weight?
- How can I manually uninstall the UserLock agent from a workstation?
- How to uninstall UserLock and remove all corresponding data
- How can I allow an IIS application configured with custom user credentials rather than built-in machine credentials to work correctly with UserLock?
- Powershell
- Installation
- Troubleshooting
- Upgrade
- Support
- History
- Download