UserLock Documentation
UserLock Documentation
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Database problems

If you get database problems, the following error events are generated in the Windows Application event log (event source UserLock):

  • 500: A logon/logoff event was not inserted. Check the description to understand the reason.
  • 501: The service was not able to connect to the database. Check the description to understand the reason.
  • 502: The server is probably overloaded and too many events are waiting in the queue for insertion in the database.