UserLock Frequently Asked Questions
Which different MFA methods does UserLock support?
Can I apply MFA for users who are outside the local network?
Can I customize the on-boarding MFA messages?
Which authenticator applications are compatible/recommended for the MFA?
What if my users lose their token? How can they connect?
How do I reset an MFA key for a user who has lost/replaced their phone?
My users are getting the message 'this code is invalid’ when entering the MFA code.
Which tokens are supported by UserLock MFA?
What types of connections can UserLock protect with MFA?
Can users have a backup MFA method?
Can users have access to Recovery codes if they do not have access to their smartphone or token?
Is MFA compatible with MAC OS?
What is considered as “remote” and “outside” connections in the MFA settings?
Can I implement different MFA rules for VPN, RDP and SaaS sessions?
If you are not able to solve your problem despite the information available here, then do not hesitate to open a ticket with our technical support department.
Contact our support
Search in the Knowledge Base, the Getting Started Guide and the Frequently Asked Questions.