Here are the details about the different UserLock MFA settings. These settings are common to all user accounts for which MFA is enabled.
Ask for help option
You can activate an "Ask for help" button for end users during the initial MFA configuration and when a user is prompted to enter the MFA validation code. This sends a notification, via e-mail or popup, to the UserLock administrators:
Disabled by default.
What will change for end users
If enabled, the “Ask for help” button will be displayed for end users in both dialogs:
If clicked, the customized message (customizable in UserLock Console) is displayed:
What will change for UserLock MFA administrators
Once enabled, e-mail (and consequently, applications compatible with e-mail such as Slack) or / and popup must be configured.
E-mail example of Help Request:
The subject and the body of “Ask for help” requests:
During MFA setup:
When entering MFA code: