UserLock Frequently Asked Questions
Since Windows 10 has been updated to Build 1803, users can not log on to the computers on which the UserLock Desktop Agent is installed
What happens if the UserLock Primary server and Backup server are not available?
What happens if the UserLock Primary server is down?
UserLock disaster recovery.
The UserLock server generates many logon events on my computers. How can I avoid this?
I get the following warning in the system event log of my UserLock Server: 3034:MRxSmb or 4:Security-Kerberos.
An error occurs when installing UserLock on a machine with Avast Antivirus
Web Console - HTTP Error 503. The service is unavailable
Web Console - "HTTP error 500.21 - Internal Server Error" (Windows 2008 R2 / 2008) or "HTTP error 404 File not found" (Windows 2003)
Web Console - Error message "Server Error in '/ULAdmin' Application".
Web Console - "ERROR  (...) Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.
How to check Windows services and network protocols requirements
How do I resolve the “Conflicted Installation Detected” in UserLock?
How to update the status of one specific computer in Agent distribution
How to fix the _No encryption provider available_ error for administration from a remote workstation?
If you are not able to solve your problem despite the information available here, then do not hesitate to open a ticket with our technical support department.
Contact our support
Search in the Knowledge Base, the Getting Started Guide and the Frequently Asked Questions.