Call Center Information Security

Two Factor Authentication for Call Centers

UserLock makes it easy for Customer Contact Centers to secure user sessions and stop unauthorized user access that leads to fraud, data security breaches and non-compliance issues.

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Customer Data is at Risk

Sensitive data is at risk of unauthorized access. UserLock puts a protective layer at the forefront of your Windows Active Directory network to manage and verify access for all call center employees, without slowing them down.

Two-Factor Authentication


Verify the identity of your users and secure access to your network. With UserLock you can enable two-factor authentication easily on Windows logon, RDP, VPN, IIS, and SaaS connections.

Single Sign-On


Give users secure and frictionless access to Microsoft 365 and other cloud applications with SAML federated authentication for Microsoft Active Directory (AD) Identities. Organizations can retain AD as the authoritative identity provider, while extending it to work securely with the cloud.

Automated Controls


Set and enforce automated logon restrictions to help verify all users’ claimed identity. Authorize, deny or limit by machine, location, time, session type, and number of concurrent sessions. Manage by user, group and OU.

Real-Time Management


Remotely interact with any session, to lock the console, log off the user or even block them from further logons. This real-time and immediate response further protects access to the network.

Centralized Reporting


Accurate information for auditing and regulatory compliance. Detailed reports on who was connected, from which systems, at what time and for how long.

Powerful Access Security
Control the When, Where and How Long

Make users’ accountable
for any activity

Access is now always identifiable and attributed to one individual. This discourages malicious actions and makes all users more careful with their trusted access.

Prevent careless user behavior

Enforcing single session access and forcing logoff after idle time reduces the risk of employees sharing accounts or leaving workstations unlocked.

Stop breaches from
compromised accounts

Genuine but compromised employee logins are now rendered useless to malicious insiders or would-be external attackers.

Security software in a Call Center should avoid frustration:

Deploy Swiftly and Scale Effortlessly

Working alongside Active Directory, UserLock integrates seamlessly with the logon process. Controls can be applied at AD Group levels for general protection of large user bases and augmented with individual user rules.

Be Easily Adopted by Users

Zero training and zero change for users! Working behind the scenes, UserLock protects the users and the environment without any additional security steps.

Address Compliance with Industry Regulations

PCI-DSS, GDPR, HIPAA, ISO27001 and many other regulations ask organizations to ensure access to the network is identifiable, audited and attributed to an individual user. Compliance ultimately begins with the login

Security software in a Call Center should avoid frustration
UserLock Review – 5*

Product review

UserLock Review – 5*

« UserLock teams up seamlessly with Windows Active Directory to deliver easily managed user logon controls, essential concurrent session management and a wealth of auditing information. »

Two-Factor Authentication Solution for Windows & RDP Logons

White paper

Two-Factor Authentication Solution for Windows, RDP & VPN Logons

15 reasons why administrators choose UserLock to enable strong two-factor authentication and contextual access management for all Windows logon, RDP and VPN connections.

Managing Access to Personal Data for GDPR Compliance

Industry article

Managing Access to Personal Data for GDPR Compliance

The goal of the General Data Protection Regulation (GDPR) is to protect personal data from unauthorized access. Learn how to bolster access security for network, file and folder activity.

Get the UserLock Web App

Monitor and respond to network sessions quickly, easily, and from anywhere with the UserLock Web App.


New UserLock Web App

Call centers, contact centers and BPOs from all around the world already trust UserLock:

Teleperformance MCA - Munoz C. Y Asociados SA DE CV Sitel Group Amevida Regtransfers