Two-Factor Authentication for Call Center

Customer Data is at Risk

Sensitive data is at risk of unauthorized access. UserLock puts a protective layer at the forefront of your Windows Active Directory network to manage and verify access for all call center employees, without slowing them down.

Two-Factor Authentication

2FA

Verify the identity of your users and secure access to your network. With UserLock you can enable two-factor authentication easily on Windows logon, RDP, VPN, IIS, and SaaS connections.

Single Sign-On

Sign-On

Give users secure and frictionless access to Microsoft 365 and other cloud applications with SAML federated authentication for Microsoft Active Directory (AD) Identities. Organizations can retain AD as the authoritative identity provider, while extending it to work securely with the cloud.

Automated Controls

Automated

Set and enforce automated logon restrictions to help verify all users’ claimed identity. Authorize, deny or limit by machine, location, time, session type, and number of concurrent sessions. Manage by user, group and OU.

Real-Time Management

Real-Time

Remotely interact with any session, to lock the console, log off the user or even block them from further logons. This real-time and immediate response further protects access to the network.

Centralized Reporting

Reporting

Accurate information for auditing and regulatory compliance. Detailed reports on who was connected, from which systems, at what time and for how long.

Powerful Access Security
Control the When, Where and How Long

Make users’ accountable
for any activity

Access is now always identifiable and attributed to one individual. This discourages malicious actions and makes all users more careful with their trusted access.

Prevent careless user behavior

Enforcing single session access and forcing logoff after idle time reduces the risk of employees sharing accounts or leaving workstations unlocked.

Stop breaches from
compromised accounts

Genuine but compromised employee logins are now rendered useless to malicious insiders or would-be external attackers.

Security software in a Call Center should avoid frustration:

Deploy Swiftly and Scale Effortlessly

Working alongside Active Directory, UserLock integrates seamlessly with the logon process. Controls can be applied at AD Group levels for general protection of large user bases and augmented with individual user rules.

Be Easily Adopted by Users

Zero training and zero change for users! Working behind the scenes, UserLock protects the users and the environment without any additional security steps.

Address Compliance with Industry Regulations

PCI-DSS, GDPR, HIPAA, ISO27001 and many other regulations ask organizations to ensure access to the network is identifiable, audited and attributed to an individual user. Compliance ultimately begins with the login