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Call Center Information Security
UserLock makes it easy for Customer Contact Centers to secure user sessions and stop unauthorized user access that leads to fraud, data security breaches and non-compliance issues.
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Sensitive data is at risk of unauthorized access. UserLock puts a protective layer at the forefront of your Windows Active Directory network to manage and verify access for all call center employees, without slowing them down.
Verify the identity of your users and secure access to your network. With UserLock you can enable two-factor authentication easily on Windows logon, RDP and VPN connections.
Set and enforce automated logon restrictions to help verify all users’ claimed identity. Authorize, deny or limit by machine, location, time, session type, and number of concurrent sessions. Manage by user, group and OU.
Remotely interact with any session, to lock the console, log off the user or even block them from further logons. This real-time and immediate response further protects access to the network.
Accurate information for auditing and regulatory compliance. Detailed reports on who was connected, from which systems, at what time and for how long.
Access is now always identifiable and attributed to one individual. This discourages malicious actions and makes all users more careful with their trusted access.
Enforcing single session access and forcing logoff after idle time reduces the risk of employees sharing accounts or leaving workstations unlocked.
Genuine but compromised employee logins are now rendered useless to malicious insiders or would-be external attackers.
Working alongside Active Directory, UserLock integrates seamlessly with the logon process. Controls can be applied at AD Group levels for general protection of large user bases and augmented with individual user rules.
Zero training and zero change for users! Working behind the scenes, UserLock protects the users and the environment without any additional security steps.
PCI-DSS, GDPR, HIPAA, ISO27001 and many other regulations ask organizations to ensure access to the network is identifiable, audited and attributed to an individual user. Compliance ultimately begins with the login
« UserLock teams up seamlessly with Windows Active Directory to deliver easily managed user logon controls, essential concurrent session management and a wealth of auditing information. »
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12 reasons why administrators choose UserLock to enable strong two-factor authentication and contextual access management for all Windows logon, RDP and VPN connections.
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The goal of the General Data Protection Regulation (GDPR) is to protect personal data from unauthorized access. Learn how to bolster access security for network, file and folder activity.
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« UserLock is a great software that has simplified our working day. The controls and reports on all user sessions allows us to verify each users’ identity, stop password sharing and help avoid security breaches. »
José Miguel Villafuerte IT Infrastructure & Datacenter Regional Manager Read the case study
Call centers, contact centers and BPOs from all around the world already trust UserLock:
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Release Date : 4/7/2021
Version : UserLock 11.0
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