Multi-factor authentication (MFA) with YubiKey for Quebec police services’ compliance

  • Customer

    City of Trois-Rivières

  • Industry

    Public services

  • Geography

    Canada (Quebec)

Userlock makes our life easier
thanks to the simplicity of its implementation and use.

Mathieu Vandal Chief Technician - System Administrator

  • Challenge: Quebec police services are required to use MFA in order to comply with regulations. Already possessing 250 YubiKey tokens, the City of Trois-Rivières wanted to find a compatible MFA solution.

  • Solution: UserLock perfectly matches the needs of the City of Trois-Rivières thanks to MFA compatibility with YubiKey on both RDP and local connections, ease of user enrollment, centralized console and logon reports.

  • Result: UserLock has helped the City of Trois-Rivières comply with regulations and simplify its daily work.

The administration of the City of Trois-Rivières is made up of hundreds of employees dedicated to a common goal; offer high-quality public services to Trois-Rivières residents. To achieve this, the municipal administration is made up of directorates, each with a distinct role and expertise.

The Police Directorate contributes to the maintenance of peace, order and public security. For compliance reasons, the Quebec police services are obliged to use MFA for computers which have access to the database of the Quebec police intelligence center.

The Challenge Implement an MFA solution compatible with YubiKey in order to comply with Quebec regulations

MFA is mandatory for Quebec police services in order to comply with regulations. The main problem for the City of Trois-Rivières was to find a solution that made it possible to implement MFA on both local and remote desktop connections (RDP) from specific workstations.

Additionally, they were looking for a YubiKey compatible solution as they already had 250 YubiKey tokens.

The Solution Add multi-factor authentication for RDP and local connections

The IT team started looking for a solution to this problem and found UserLock. Deploying the software was easy.

He very quickly realized that UserLock suited his needs perfectly.

The installation only took a few minutes and the initial setup was very easy. The low cost of the solution, the ease of implementation, the quality of the documentation and the 30 day free trial convinced me.

Mathieu Vandal
Chief Technician - System Administrator

Mathieu therefore installed UserLock's multi-factor authentication (MFA) for RDP and local connections on a fleet of 100 computers. The ease of implementation and use was particularly appreciated.

UserLock and YubiKey

UserLock's centralized console and reports are also appreciated by the IT team for the visibility and overview they provide.

The Benefits Compliance reached and daily work simplified

UserLock has enabled the police services of the City of Trois-Rivières to comply with regulations. MFA compatibility with YubiKey, ease of user enrollment, centralized console and login reports have helped simplify the day-to-day work of the IT team.

Userlock makes our life easier thanks to the simplicity of its installation and use.

Mathieu Vandal
Chief Technician - System Administrator

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