2FA for U.S. City Satisfies MFA Cyber Insurance & Improves Risk Management

2FA for U.S. City Satisfies
MFA Cyber Insurance &
Improves Risk Management

  • Customer

    City Municipality

  • Industry

    Government Administration

  • Geography

    United States

I’ve seen a lot of software over the years. UserLock is one of the most simple and user-friendly I’ve ever used.

IT Supervisor

  • Challenge: The City received direction from their cyber insurance provider to implement 2FA on their network, covering the police department and later extending across the City’s network.

  • Solution: After comparing UserLock to other MFA solutions, UserLock seemed the clear choice for ease-of-use, price and the ability to host MFA on-premises.

  • Result: The City liked how UserLock combines the ability to keep user authentication on-premises, with extreme ease of use and competitive pricing.

The City is a fast growing community. The IT department’s administration covers various divisions, like city hall, the police department, etc. The city handles sensitive data, which they need to ensure is protected with secure access.

The Challenge Deploy 2FA Solution to Meet Cyber Insurance Requirements

The City was looking to deploy 2FA across multiple departments, starting with the Police Department and City Hall, with the goal to extend protection from there across all Active Directory users.

When the City’s IT Supervisor, learned that 2FA would soon be a requirement, he began researching MFA solutions. He was looking for a 2FA solution that wasn’t overly complex, would meet the cyber insurance requirements, and was cost effective. He also wanted the solution to improve risk management across the City’s network.

Many local government colleagues use Duo, so that’s where he started his testing. But, after trying it out, he quickly realized that he wanted to keep looking. The high price tag didn’t seem to match the quality of his experience.

The Solution Affordable, On-Premise 2FA That Is User-Friendly and Intuitive to Manage

The IT Supervisor tested multiple vendors and compared UserLock to other MFA packages, including Microsoft’s and Google’s. His requirements were clear: he wanted an on-premise solution that was affordable, and extremely easy to use and implement.

He quickly realized that UserLock checked all of the boxes.

The price was great, and I was extremely pleased with how simple the product was to use.

IT Supervisor

The Result 2FA & SSO Protect Active Directory Identities and Meet Cyber Insurance Requirements

UserLock allowed the City to quickly deploy MFA and onboard users. It was quick to implement, and easy for users to understand.

Since most government employees do not have a department-issued smartphone, the IT supervisor appreciated that he could choose between different authentication methods. They settled on a Token2 hardware authentication method for secure, quick authentication.

The IT Supervisor also quickly set up single sign-on (SSO) and applied 2FA to SSO connections, particularly to protect email access to Office 365, which was a requirement from his insurance provider.

While the City focus is on 2FA, they are also liking the ability to go beyond Active Directory’s native user monitoring capabilities. It’s simply easier to do in UserLock.

The best software is always easy to use, intuitive, and not overly cumbersome. And UserLock meets all of those criteria.

IT Supervisor


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