UserLock meets MFA cyber insurance requirements, improves risk management for U.S. city
- City Government
- Government Administration
- United States
)
This city government administers public services for a fast growing community. The IT department’s administration covers various divisions, like city hall, the police department, etc. The city handles sensitive data, which they need to ensure is protected with secure access.
"I've seen a lot of software over the years. UserLock is one of the most simple and user-friendly I've ever used."
IT Supervisor
The City was looking to deploy two-factor authentication (2FA) across multiple departments, starting with the Police Department and City Hall, with the goal to extend protection from there across all Active Directory users.
When the City’s IT Supervisor, learned that 2FA would soon be a requirement, he began researching multi-factor authentication (MFA) solutions. He was looking for a 2FA solution that wasn’t overly complex, would meet the cyber insurance requirements, and was cost effective. He also wanted the solution to improve risk management across the City’s network.
Many local government colleagues use Duo, so that’s where he started his testing. But, after trying it out, he quickly realized that he wanted to keep looking. The high price tag didn’t seem to match the quality of his experience.
The IT Supervisor tested multiple vendors and compared UserLock to other MFA packages, including Microsoft’s and Google’s. His requirements were clear: he wanted an on-premises solution that was affordable, and extremely easy to use and implement.
He quickly realized that UserLock checked all of the boxes.
"The price was great, and I was extremely pleased with how simple the product was to use."
IT Supervisor
The Result
UserLock allowed the City to quickly deploy MFA and onboard users. It was quick to implement, and easy for users to understand.
Since most government employees do not have a department-issued smartphone, the IT supervisor appreciated that he could choose between different authentication methods. They settled on a Token2 hardware authentication method for secure, quick authentication.
The IT Supervisor also quickly set up single sign-on (SSO) and applied 2FA to SSO connections, particularly to protect email access to Office 365, which was a requirement from his insurance provider.
While the City focus is on 2FA, they are also liking the ability to go beyond Active Directory’s native user monitoring capabilities. It’s simply easier to do in UserLock.
"The best software is always easy to use, intuitive, and not overly cumbersome. And UserLock meets all of those criteria."
IT Supervisor