Technical Support

Our Technical Support Team is at your disposal to provide you with any required assistance during product installation, configuration and usage.

Documentation

Getting started, Use Cases and Reference Guide

FAQ

Find answers to the most common questions

Technical Support Form

If the Documentation and FAQ did not help resolve your problem, please carefully fill out the Technical Support Form with as much system information and detailed problem description as possible.

Open a ticket

Support and maintenance

IS Decisions offers the first 12 months of support and maintenance with its software products, which not only enables you to receive technical support, but also provides you with all major software upgrades and minor releases at no additional cost throughout the period. The services includes:

Technical Support

Technical Support provided via a Web-based support form, email or telephone. IS Decisions technical support team will respond within 2 business days during European business hours (M-F, 9am–6pm CET). French holidays excluded.

Free Minor & Major Releases

You will receive all minor and major software releases that are available during your support period. Updates that you receive cover the specific edition of the product that you have purchased and typically include many additional features.

Maintenance

During the support period you may report any software problem or error. If IS Decisions determines that a reported reproducible material error in the software exists, we will make every reasonable effort to correct the issue or provide a work-around solution in an upcoming release or service pack.

Support Period

The support and maintenance that is offered with the purchase of the license covers the product for which it is being purchased for a period of 12 months. The support period begins on the day you purchase the product license. An extension can be purchased for 1 to 3 years and the price is based on 20% of the license cost per year if it is purchased on or before the expiration date of the existing support and maintenance. Late extensions of the support and maintenance will incur late fees or penalties.