Technical Support Specialist

Job Description

You will be responsible for supporting our Infrastructure and Security Management software solutions for Microsoft Windows and Active Directory.

You will support our business users, online community and the IS Decisions Sales Team with technical expertise on IS Decisions products and information security solutions.

You will take an important role in assisting the Company's Social Media Strategy:

  • By supporting and interacting with our online community offering technical solutions to community questions.
  • By encouraging product adoption and online advocacy through the demonstration of technical expertise and community-outreach efforts.

Desired Skills & Experience

Technical Skills

Good knowledge and experience of:

  • Active Directory, Windows domains and networks
  • Windows Oss, SQL Server and Access

Appreciated skills also include:

  • Virtualization (Hyper-V, Virtual Server)
  • Exchange Server
  • Internet Information services (IIS)
  • PowerShell
  • Cloud (Windows Azure, ADFS, DNS, …)

Other desired requirements

  • 2/5 years experience in a similar position
  • Highly proficient English language skills (native speaker a plus)
  • French language skills
  • Great communication and interpersonal relationship skills
  • Good working knowledge of social media and technical communities

Company Description

IS Decisions is an innovative and rapidly growing international software company, specializing in Infrastructure and Security Management solutions for Microsoft Windows and Active Directory, based in Biarritz (France).

More than 3,000 clients from 127 countries trust IS Decisions, including:

Airbus, American Express, AXA, Banco Santander, Bank of Tokyo, Barclays, Boeing, Citizen, Ernst & Young, the FBI, GlaxoSmithKline, Hewlett-Packard, HSBC, Konica, IBM, Lockheed Martin, L’Oréal, Microsoft, Mitsubishi, Saint Gobain, Siemens, Smurfit Stone, Texas A&M University, Time Warner, United Nations, University of Cambridge, University of Pennsylvania, US Department of Justice, US Air Force, US Army, US Navy, Virgin, …

Our work environment suits action-oriented people

  • with initiative to take on tasks and grow with the job as roles and requirements expand.
  • who have a passionate, entrepreneurial spirit and enjoy working in a team environment with a positive "get the job done" attitude.

We offer

  • Highly competitive salaries and benefits (to be negotiated based on experience as well as performance)
  • A supportive and fun office environment
  • An outstanding geographic location (5 minutes from the Basque Coast beaches)