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IS Decisions provides support and maintenance for all software products with a valid contract, which enables you to receive technical support, and also provides you with all major software upgrades and minor releases at no additional cost. These services include:
Technical Support provided via a Web-based support form or by email. IS Decisions technical support team will respond within 2 business days during European business hours (M-F, 9am–6pm CET). French holidays excluded.
You will receive all minor and major software releases that are available during your support period. Updates that you receive cover the specific edition of the product that you have purchased and typically include many additional features.
During the support period you may report any software problem or error. If IS Decisions determines that a reported reproducible material error in the software exists, we will make every reasonable effort to correct the issue or provide a work-around solution in an upcoming release or service pack.
The support period begins on the day you purchase the product license. An extension can be purchased for 1 to 3 years with additional discounts for multi year renewals if purchased on or before the expiration date of the existing support and maintenance. Late extensions of the support and maintenance will incur late fees or penalties.
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