Technical Support

Our Technical Support Team is at your disposal to provide you with any required assistance during product installation, configuration and usage.


Getting started, Use Cases and Reference Guide


Find answers to the most common questions

Technical Support Form

If the Documentation and FAQ did not resolve your issue, please complete this form with as much information as possible.

Open a ticket

To request a quote, add users, or extend a trial license, please contact

Support and maintenance

IS Decisions provides support and maintenance for all software products with a valid contract, which enables you to receive technical support, and also provides you with all major software upgrades and minor releases at no additional cost. These services include:

Technical Support

Technical Support provided via a Web-based support form or by email. IS Decisions technical support team will respond within 2 business days during European business hours (M-F, 9am–6pm CET). French holidays excluded.

Free Minor & Major Releases

You will receive all minor and major software releases that are available during your support period. Updates that you receive cover the specific edition of the product that you have purchased and typically include many additional features.


During the support period you may report any software problem or error. If IS Decisions determines that a reported reproducible material error in the software exists, we will make every reasonable effort to correct the issue or provide a work-around solution in an upcoming release or service pack.