MSP Console

Within the MSP console, you can generate license keys for each UserLock installation you need. These keys will allow you to use UserLock without restrictions on the number of users.

You then pay monthly for only what is used – i.e. the total number of users that have been audited.

A license can be activated on only one server, and can audit one or several servers. You will need a license key for each UserLock service installation.

Each UserLock installation will regularly send us (IS Decisions’ cloud license server) its maximum number of audited users. Note: the servers need an Internet connection to reach our cloud license server.

First, you need to go to the Customers page and create a customer by clicking on the “New customer” button. Then, you click on the customer name to access its page, and click on the “Generate a key” button.

To activate a key, you must paste it into the License page of a UserLock server. The software will then contact our Cloud license server and activate the key.

A key can be activated only once, so if you need to install another UserLock server for a same customer, you must generate a new key.

You can deactivate or reactivate a key whenever you want, but you can delete it only if it has not been used.

Every 2 hours, each UserLock server will send us the maximum number of users found in the database for the current month. At the end of the month, the MSP console calculates the sum of each activated keys to determinate your total of audited users.

We do not prorate for partial months. Once a key is generated there are no charges for the remainder of that calendar month. Consider it as a free trial!

For example, if your subscription is renewed the 5th of the month and you generate a key the 15th of September, you won't be charged for the September consumption of this key. You will be charged starting from the 5th of October only.

Likewise, the consumption of a key deactivated during a month is charged for the whole billing month.

UserLock is licensed by the number of active users in the last 30 days. An ‘active user’ is any user that connects to the machines (or a server direct) that you choose to audit and protect with the UserLock micro-agent.

Once an agent is deployed, all logon connections to that machine, from any user, are detected and audited in UserLock and will count towards the license. You can choose to deploy agents (manually or automatically) to audit and protect different session types (workstation, server, RDP, IIS, Wi-Fi, and VPN sessions).

If you already have UserLock installed and agents deployed, you can see which users are consuming a license by launching the diagnostic tool. To do this, press F12 in the UserLock console, and open the file LicUsrs.csv.

Here you will see the Active Directory accounts counted in the license with the date and time of their last activity.

The MSP console offers aggregate pricing based on the total number of users across all your customers.
The unit price per user is determined by the total number of users from all your keys audited during the month.

You are charged every month, based on the consumption of the previous month. If your trial period ended the 5th of the month, you will be charged every 5th of the month.

The amount is calculated from your total number of audited users and the corresponding unit price.

Once the amount of your invoice calculated, you will be automatically charged by Stripe on the credit card you saved, and an invoice will be sent to the billing email address configured in your settings (by default the email address used at your MSP account creation).

You can also find a full history of all your transactions from the Invoices page.

Yes. The FileAudit MSP Console is also available.

In that case, you simply need to deactivate all your keys and contact us.