Every 2 hours, each UserLock server will send us the maximum number of users found in the database for the current month. At the end of the month, the MSP console calculates the sum of each activated keys to determinate your total of audited users.
We do not prorate for partial months. Once a key is generated there are no charges for the remainder of that calendar month. Consider it as a free trial!
For example, if your subscription is renewed the 5th of the month and you generate a key the 15th of September, you won't be charged for the September consumption of this key. You will be charged starting from the 5th of October only.
Likewise, the consumption of a key deactivated during a month is charged for the whole billing month.
UserLock is licensed by the number of active users in the last 30 days. An ‘active user’ is any user that connects to the machines (or a server direct) that you choose to audit and protect with the UserLock micro-agent.
Once an agent is deployed, all logon connections to that machine, from any user, are detected and audited in UserLock and will count towards the license. You can choose to deploy agents (manually or automatically) to audit and protect different session types (workstation, server, RDP, IIS, Wi-Fi, and VPN sessions).
If you already have UserLock installed and agents deployed, you can see which users are consuming a license by launching the diagnostic tool. To do this, press F12 in the UserLock console, and open the file LicUsrs.csv.
Here you will see the Active Directory accounts counted in the license with the date and time of their last activity.