UserLock earns top recognitions across Gartner Digital Markets platforms

For the third consecutive year, we're proud to share that UserLock has been recognized with multiple awards from Gartner Digital Markets platforms, including “Best Ease of Use” in the Identity Management and Multi-Factor Authentication categories.

These awards from Capterra and Software Advice are based on verified, independent reviews from real users. Gartner Digital Markets highlights top-rated tools in each category to help IT decision-makers find software that others trust and actually enjoy using.

This feedback fuels our mission to continue building identity and access management (IAM) software that solves real-world challenges, without adding complexity.

UserLock was again recognized for Best Ease of Use across Identity Management, Network Security, and Multi-Factor Authentication categories.

"Easy and fast implementation. We got MFA enabled on our local domain and thus secure two-factor authentication for all our servers, workstations, and users."

— Capterra Reviewer

UserLock was also recognized for Best Value in the Identity Management and Multi-Factor Authentication categories.

"Setup is very easy - managing and deploying to users has been easy. Not that we have had many issues but support is great - real people that engage well. The update cycle has been good as well; new features make sense and easy to update."

— Capterra Reviewer

UserLock earned Most Recommended software status in the Network Security and Computer Security categories.

“Deployment and configuration are simple. Intuitive interface and comprehensive reporting. Responsive support.”

— Software Advice Reviewer

Thanks to our hard-working customer support team, UserLock also was awarded Best Customer Support across multiple categories, including: Identity Management, Multi-Factor Authentication, Authentication, Network Security, IT Management, and Computer Security.

“An excellent experience for almost 10 years. The sales department is attentive, responds quickly and is very friendly.”

— Software Advice Reviewer

With an overall rating of 4.7/5 across Gartner Digital Markets Platforms, these recognitions highlight the growing need for identity and access management (IAM) that is:

• Built for on-premises and hybrid Active Directory

• Easy to deploy, scale, and manage

• Designed for strong authentication and access controls without disruption

Whether you're rolling out Active Directory MFA, securing remote access, or preparing compliance reporting, Userlock helps IT teams do more with less effort, without frustrating end users.

August 2025 marked 25 years for IS Decisions and UserLock, launched just months after Active Directory's official debut. Last year also marked the release of UserLock 13.0, our biggest interface update yet.

The new version is designed to help IT teams work faster and smarter, with more visibility, smoother workflows, and filters to help IT cut through the noise.

As we look towards the next 25 years of Active Directory, our goal stays the same: help IT teams control user access, protect data, and meet compliance, all while keeping security simple.

Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, Software Advice, GetApp, and UpCity across over 70 localized sites every year to read objective research and verified customer reviews that help them confidently choose the right software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business.

Disclaimer:

The Gartner Digital Markets badges from Capterra, GetApp, and Software Advice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved. Gartner Digital Markets badges constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner, Inc. or its affiliates.