---
locale: "en"
updated_at: "2025-10-28T15:00:17.864Z"
canonical: "https://www.isdecisions.com/en/userlock/docs/support/faq/push-app"
---

# Push app

Learn more about the UserLock Push App and how to use it.

## My mobile does not have internet access. How can I authenticate with UserLock Push?

When your mobile phone has no Internet access, use TOTP authentication.

![](https://a.storyblok.com/f/122374/497x217/22ee3894db/mfa-enter-validation-code.png)

![](https://a.storyblok.com/f/122374/1179x2556/63c47ee734/userlock-push-application-account-opened.png)

## I did not receive a Push notification

If you don't receive Push notifications, use TOTP authentication.

## Can I use the UserLock Push app to authenticate with MFA for third party apps ?

The UserLock Push app can be used to protect any third-party application that supports *Time-based One Time Passwords* (TOTP). However, when configuring third-party accounts (Gmail, Facebook, etc.) make sure to back up recovery codes or keys provided during the MFA setup of the third-party application in a secure place. 

**IS Decisions does not have access to the third-party application accounts and cannot help recover an account lockout resulting from a data loss in UserLock Push, or loss of a device.** 

You can restore your third party OTP accounts on a new device from the backup of your phone’s OS. For iOS, the backup is activated by default. For Android, you need to make sure that Google Backup is activated.

## I lost/replaced my phone. How do I recover my UserLock Push account ? 

Push accounts cannot be recovered when changing devices for security reasons. You need to contact your administrator so that they can reset your MFA account. You will be prompted to enroll on your new device at your next login.

## Can I edit the name of the account in UserLock Push?

The UserLock app allows users to edit the name of the account as shown in the application.

1. Select the account you wish to edit to expand the menu. Click on **Modify account**.
  ![](https://a.storyblok.com/f/122374/1179x2556/63c47ee734/userlock-push-application-account-opened.png)
2. Modify the fields and click **Save **or **Cancel **to go back.
  ![](https://a.storyblok.com/f/122374/1179x2556/39d47def2c/userlock-push-application-edit-account.png)

## Can I protect UserLock Push app with biometric authentication?

Access to the app’s settings by selecting the icon ⚙️:

In the **Security** section enable  **Use Face ID** or **Use Touch ID**.

![](https://a.storyblok.com/f/122374/1179x2556/cc915b2458/userlock-push-application-settings.png)

## I do not receive push notifications on my Xiaomi smartphone

On Xiaomi smartphones, you need to manually enable the setting "Display pop-up windows while running in the backround" to allow push notifications to be send when your phone is locked. To do this go to Settings -> Apps -> Manage apps -> UserLock Push -> Other permissions -> Display pop-up windows while running in the background.

![](https://a.storyblok.com/f/122374/440x718/50dfb9c3f8/userlock-push-xiaomi-smartphone.png)