---
locale: "en"
updated_at: "2025-10-24T16:15:29.744Z"
canonical: "https://www.isdecisions.com/en/userlock/docs/reference/access-policies/alerts-and-notifications"
---

# Alerts & notifications

Configure alerts on user access events.

## Typical use cases

- Display a **welcome message** at logon showing recent activity for the user’s credentials.
- **Alert users** in real time if their credentials are used elsewhere on the network.
- Send **administrators email alerts** when sensitive events occur (e.g., denied logons, suspicious activity).
- Show popup notifications on specific machines for monitoring or helpdesk purposes.

> **Best practice**
>
> Use a **combination** of end-user and administrator notifications. End users are informed about their own activity, while administrators are alerted about critical events across the network.

## Key points to know

### End user notifications

- **Welcome message**: displayed at logon, useful to show time quota usage or recent connections. Content is customizable in *Server settings → Messages → Welcome message*.
- **Warn in real time**: users see a popup whenever their credentials are used. Triggers can be selected per session type. Content is customizable in *Server settings → Messages → Notifications for operators*.

![](https://a.storyblok.com/f/122374/873x590/cbbb64c41d/end-user-notifications.PNG)

### Email notifications

- Define one or more recipient email addresses.
- Choose which events will trigger an email (denied logon, accepted logon, logoff, lock, etc.).
- Subject and content are customizable in *Server settings → Messages → Notifications for operators*.
- Email server settings must be correctly configured on the UserLock server.

![](https://a.storyblok.com/f/122374/848x1087/d18c2b0737/notifications-email.png)

### Popup notifications

- Display alerts on designated machines when selected events occur.
- Useful for real-time monitoring (e.g., helpdesk team sees failed logons on their screen).
- Subject and content customizable in *Server settings → Messages → Notifications for operators*.

![](https://a.storyblok.com/f/122374/846x1045/56f8965265/notifications-popup.png)

## Configured policies

A list of all alerts & notifications policies is available in the **Access Policies** section, under the **Alerts & Notifications** page.

![](https://a.storyblok.com/f/122374/1673x552/69d6dfcfba/alerts-notif-table.png)

## Best practice: Get alerted on denied logons

If you want to react quickly to unauthorized access attempts, set up an **Alerts & Notifications** policy that sends an email or popup notification for **Logons denied by UserLock**, applied either to specific targets or to the **Everyone** group for centralized monitoring.

This approach helps you detect suspicious activity or configuration issues while keeping control over the alert volume