---
locale: "en"
updated_at: "2026-06-09T09:55:39.133Z"
canonical: "https://www.isdecisions.com/en/userlock/docs/guides/installation/advanced/migrate-userlock-server"
---

# Migrate UserLock server to another machine

Migration steps to move UserLock to a new machine.

## Introduction

You can only migrate UserLock to a server running the **same or a newer Windows version**.

If your goal is to **upgrade UserLock**, see [Upgrade procedure](/userlock/docs/guides/installation/upgrade-procedure) instead.

Ensure you have the necessary permissions on both servers.

## Step 1. Prepare the new server

1. Run the UserLock installer.
2. Start the **Configuration Wizard**.
3. When you reach the **Service impersonation account** step, **do not continue**. Keep the wizard open in standby.

![](https://a.storyblok.com/f/122374/980x635/f252d63468/config-wizard-service-impersonation-account_eng.png)

## Step 2. Decommission the old server

1. Stop the **UserLock service** on the old server (and backup server if configured).
2. Disable the service to avoid conflicts.

## Step 3. Transfer and clean UserLock data

Copy the folder from the old server to the new server:

`%ALLUSERSPROFILE%\ISDecisions\UserLock`

## Step 4. Finalize configuration 

1. Click **Continue **in the UserLock **Configuration wizard **on the new server to complete setup. The service starts automatically.
2. Uninstall UserLock from the old server, or at least keep the service disabled.
  For backup servers, if prompted with a popup, click **No**.

![](https://a.storyblok.com/f/122374/416x191/b0374bfddc/uninstall-backup-server-warning.png)

## Step 5. Post migration tasks

When launching the UserLock Console on the new server, you may see an alert: **Conflicting installation detected**.

This is normal during migration. To clear it permanently:

1. Ensure all computers in the **Network Zone** are online.
2. Wait until all agents in the Environment **▸** Machines are updated with the new server name (check the *Last check time* column).
3. The warning will disappear once agents are updated

## Step 6. Handle license, database and backup servers

1. Re-enter your **license serial number** in the UserLock Console under **Server Properties ▸ **[License](/userlock/docs/reference/server-settings/license).
2. If using a custom database, update the **Database** section in **Server Properties ▸ **[Database](/userlock/docs/reference/server-settings/database).

For backup servers:

1. On the **primary UserLock server**, run this command in **UlTerm** (press ALT+F6 in the UserLock console):
  `backupserver del <old_backup_server_name>`
2. On the **backup server**, launch the Config Wizard and enter the new primary server name when prompted.

![UserLock config wizard backup server type selection screen](https://a.storyblok.com/f/122374/972x632/548abbb413/userlock-configwizard-backup-en.PNG)