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The Information Technology Infrastructure Library (ITIL), is a reference frame for Information Systems management’s best practices. ITIL has been developed by the British Office of Government Commerce (OGC), and adopted by most international corporations, whether in the public or private sectors.
ITIL details the management procedures to implement in the following management functions:
ITIL describes the procedures to adopt for efficient IS management but leaves the choice of the tools to use for implementation to the companies.
IS Decisions proposes a range of software solutions that will support these procedures:
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