Support and Maintenance

IS Decisions offers the first 12 months of support and maintenance with its software products, which not only enables you to receive technical support, but also provides you with all major software upgrades and minor releases at no additional cost throughout the period.

The services includes:

• 1) Technical Support

  Technical Support provided via a Web-based support form, email or telephone. IS Decisions technical support team will respond within 1 business day during European business hours (M-F, 9am–6pm CET). French holidays excluded.

• 
  2) Free Minor & Major Releases

  You will receive all minor and major software releases that are available during your support period. Updates that you receive cover the specific edition of the product that you have purchased and typically include many additional features.

• 
  3) Maintenance

  During the support period you may also report any software problem or error using the same support process described above. If a reported reproducible material error in the software exists, IS Decisions will make reasonable efforts to provide a usable work-around solution or to correct the issue in an upcoming service pack or software release.

Other important information:

Support Period

The support and maintenance that is offered with the purchase of the license covers the product for which it is being purchased for a period of 12 months. The support period begins on the day you purchase the product license. An extension can be purchased for 1 to 3 years and the price is based on 20% of the license cost per year if it is purchased on or before the expiration date of the existing support and maintenance. Late extensions of the support and maintenance will incur late fees or penalties.