UserLock Frequently Asked Questions
How can I migrate UserLock server to another machine?
This procedure describes the migration of Userlock from one server to another. To upgrade your Userlock version, please refer to this page.
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Install UserLock on the new server.
NB : You can only migrate the UserLock server to a server with an OS of the same version or newer.
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Start the configuration wizard but don’t click on Next in the Service account step and keep the wizard on standby:
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Stop the UserLock service on the old server (and on the backup server if any).
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Disable the UserLock service on the old server.
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The next step consisting in moving the UserLock settings depends on the version installed on the old server:
If the old sever hosts a version 8 or higher: Copy the "%ALLUSERSPROFILE%\ISDecisions\UserLock" folder from the old server to the same place in the new server.
If the old server hosts a previous version 5,6 or 7: Copy the files UserLock.cfg (and UserLock.mdb if using the default database) located in the folder “C:\program files[ (x86)]\ISDecisions\UserLock” from the old server to the same place in the new server.
Delete all content from the "%ALLUSERSPROFILE%\ISDecisions\UserLock\WebData" folder of the new server. For information: this is to prevent issues for user accounts that have already been administered by UserLock with the Web Console installed on the old server.
In case of a backup server migration, you need to delete the old backup server name by running the following UlTerm (F6 from the UserLock console) command on the Primary UserLock server: backupserver del <old backup server name>
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Click Next in the UserLock configuration wizard on the new server. The new service is automatically started and is working.
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Uninstall UserLock from the old server or at least keep the service disabled to avoid conflicts between both servers.
In case of a backup server a popup appears. Click No.
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Run the UserLock Console on the new server.
A pop-up window appears stating that there is a conflicting installation of the UserLock service on the old UserLock server:Do not take this into account, this is due to migration.
To prevent it from appearing again:- Ensure all computers inside the Network zone of your UserLock server are on.
- Wait until all the computers listed in Agent Distribution are updated with the new UserLock server name (check the "Last check time" column of the "Agent distribution" view).
- After that, the pop-up window should not be displayed anymore.
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Register your license serial through the console on the UserLock server properties.
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If the database used is not the default database, configure the "Database" section of UserLock server Properties (see this page).
If you have a Backup server configured, launch the ConfigWizard in the "Start menu" on the Backup server and type the name of the new primary server.