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ITIL compliance

The Information Technology Infrastructure Library (ITIL), is a reference frame for Information Systems management’s best practices. ITIL has been developed by the British Office of Government Commerce (OGC), and adopted by most international corporations, whether in the public or private sectors.

ITIL details the management procedures to implement in the following management functions:

  • Configuration management
  • Change management
  • Release management
  • Help-desk management
  • Incident management
  • Problem management
  • Security management

ITIL describes the procedures to adopt for efficient IS management but leaves the choice of the tools to use for implementation to the companies.

IS Decisions proposes a range of software solutions that will support these procedures:

ITIL functions IS Decisions
Aptitude 		IS Decisions
Solution 		IS Decisions solution's features
Configuration management Know WinReporter Comprehensive hardware, software and system audit for Windows resources.
Search, report and archive configuration settings
Report permissions applied to files, folders and shares
Report applied hotfixes
Change management Control UserLock Identification of users connected to the environment
Search, report and archive user connectivity
FileAudit Identification of accesses to a file or folder
Search, report and archive user access to files or folders
Act RemoteExec Remote application execution
Remote system action execution
Resource updating
Release management Know WinReporter Audit of used software and systems
Search, report and archive version changes
Help-desk management Know WinReporter Search, report and archive environment changes
Report hardware, software and system settings for a resource
Control UserLock Identification of users connected to the environment
Session duration per user
Disconnect a user
FileAudit Identification of users accessing files or folders
Identification of the type of access required by a user
Search, report and archive user access to files or folders
Incident management

Problem management		 Know WinReporter Search, report and archive configuration settings
Act RemoteExec Corrective action execution
Settings or configuration modification
Security management Know WinReporter Search, report and archive security settings
Report applied security hotfixes
Report permissions applied to files, folders and shares
Detection of unauthorized/illegal software
Control UserLock Identification of users connected to the environment
Session duration per user
Disconnect or lock a user account
Computer access restriction for specific user accounts/groups
FileAudit Identification of users whose access has been denied to a file or folder
Search, report and archive user access to files or folders
Act RemoteExec Remote installation of security hotfixes by batch

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