Compliance: ITIL
The Information Technology Infrastructure Library (ITIL), is a reference frame for Information Systems management’s best practices.
ITIL has been developed by the British Office of Government Commerce (OGC), and adopted by most international corporations, whether in the public or private sectors.
ITIL details the management procedures to implement in the following management functions:
- Configuration management
- Change management
- Release management
- Help-desk management
- Incident management
- Problem management
- Security management
ITIL describes the procedures to adopt for efficient IS management but leaves the choice of the tools to use for implementation to the companies.
IS Decisions proposes a range of software solutions that will support these procedures:
| ITIL functions | IS Decisions Aptitude | IS Decisions Solution | IS Decisions solution's features |
|---|---|---|---|
| Configuration management | Know | WinReporter | Comprehensive hardware, software and system audit for Windows resources. |
| Search, report and archive configuration settings | |||
| Report permissions applied to files, folders and shares | |||
| Report applied hotfixes | |||
| Change management | Control | UserLock | Identification of users connected to the environment |
| Search, report and archive user connectivity | |||
| FileAudit | Identification of accesses to a file or folder | ||
| Search, report and archive user access to files or folders | |||
| Act | RemoteExec | Remote application execution | |
| Remote system action execution | |||
| Resource updating | |||
| Release management | Know | WinReporter | Audit of used software and systems |
| Search, report and archive version changes | |||
| Help-desk management | Know | WinReporter | Search, report and archive environment changes |
| Report hardware, software and system settings for a resource | |||
| Control | UserLock | Identification of users connected to the environment | |
| Session duration per user | |||
| Disconnect a user | |||
| FileAudit | Identification of users accessing files or folders | ||
| Identification of the type of access required by a user | |||
| Search, report and archive user access to files or folders | |||
| Incident management Problem management |
Know | WinReporter | Search, report and archive configuration settings |
| Control | EvenTrigger | Windows event log monitoring | |
| Administrator alert upon incident detection | |||
| Automatic action execution in response to an incident | |||
| Search, report and archive incidents | |||
| Act | RemoteExec | Corrective action execution | |
| Settings or configuration modification | |||
| Security management | Know | WinReporter | Search, report and archive security settings |
| Report applied security hotfixes | |||
| Report permissions applied to files, folders and shares | |||
| Detection of unauthorized/illegal software | |||
| Control | UserLock | Identification of users connected to the environment | |
| Session duration per user | |||
| Disconnect or lock a user account | |||
| Computer access restriction for specific user accounts/groups | |||
| FileAudit | Identification of users whose access has been denied to a file or folder | ||
| Search, report and archive user access to files or folders | |||
| EvenTrigger | Administrator alert in case of suspicious behavior | ||
| Act | RemoteExec | Remote installation of security hotfixes by batch |